2023 – Present
The Cheap Squad (Managed Service Provider)
Supporting MSP clients with identity, endpoint, and collaboration platform migrations.
- Manage Active Directory and Intune for multiple small and mid-market clients.
- Migrate customers from ISP-based email to Office 365, and between Office 365 and Google Workspace.
- Deploy software safely using RMM tooling and ensure environments stay aligned with security baselines.
2023 – Present
Senior IT Support Consultant – Cohere Health (formerly ZignaAI India Division)
Senior escalation point for the Cohere Health (formerly ZignaAI India division) first-tier IT support team resolving Office 365, Intune, Microsoft Entra, and Active Directory issues.
- Respond to tickets covering Office 365, Teams, Intune device management, and Entra identity scenarios.
- Manage Active Directory activities including user/accounts, group policy, and security hygiene for the support organization.
- Document and directly resolve escalated tickets while mentoring newer technicians on systems administration workflows.
Oct 2023 – Present
Municipal Applications Consultant – City of San Leandro, California
Embedded with the applications division of IT supporting Office 365 operations and driving the Workday migration program.
- Supporting Office 365 operations alongside the City applications team, including Exchange Online, Teams, and tenant hygiene.
- Assisting Workday migration integration workstreams and applying a Workday Integrations Certification with familiarity in reporting, BIRT dashboards, and security.
- Executing data migration from SQL Server legacy systems into Workday while validating data integrity across reporting boundaries.
2023 – Present
IT Infrastructure Consultant – myEZcare
Managing IT operations and supporting developers with virtualization, DR, and migration readiness.
- Managed VMware infrastructure before migrating hosts to an XCP-NG/Xen-based platform.
- Built and managed virtual machines across Windows and Linux hosts while supporting Docker workloads.
- Designed and implemented a disaster recovery site, provisioning VMs and migrating hosts between data centers.
- Support Active Directory, Google Workspace, Exchange on-premises, Windows, and multiple Linux distributions.
- Built and managed Kubernetes clusters then migrated workloads from legacy VMs into those clusters.
2022 – Present
Independent Systems and Automation Consultant – Upwork
Active Upwork freelancer delivering infrastructure consulting, automation, and Microsoft 365 modernization.
- Delivering rapid response support and project work for Windows Server, Active Directory, SQL Server, and Azure AD deployments.
- Designing automation solutions that bridge traditional sysadmin needs with modern workflow tools like n8n and Ansible.
- Helping organizations plan Office 365 migrations, Intune rollouts, and secure identity implementations.